Effective Date: 7 May 2026
Company Name: Royal Sky Limo
Registered Address: 167 Shore Dr, Rocky View County, AB T1Z 0H7, Canada
At Royal Sky Limo, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, request a quote, book transportation services, or interact with us through advertising platforms such as Google, Bing, Facebook/Meta, TikTok, and other digital channels.
Royal Sky Limo operates primarily in Calgary, Alberta, and also works with trusted transportation partners and affiliates to arrange chauffeur and limousine services in Los Angeles and other supported service areas.
By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal and non-personal information:
Personal Information
- Name, email address, and phone number
- Billing and payment information (processed securely through third-party payment providers)
- Pickup and drop-off locations, travel itinerary, and flight details (if applicable)
- Passenger preferences, special requests, or booking instructions
- Communication records when you contact us via phone, email, forms, or chat
Non-Personal Information
- IP address, browser type, device information, and operating system
- Website usage data such as pages visited, time spent on the site, and referral sources
- Cookies, tracking pixels, and analytics data used for marketing and website performance
2. How We Collect Information
We collect information in the following ways:
- Directly from you when you book a ride, request a quote, contact us, or subscribe to promotions
- Automatically through tools such as Google Analytics, Meta Pixel, TikTok Pixel, and Bing tracking technologies
- From trusted third parties, affiliates, advertising partners, or referral sources
- Through partner operators and transportation affiliates when coordinating rides outside Calgary, including Los Angeles services
3. How We Use Your Information
We use your information to:
- Process and manage reservations and transportation services
- Coordinate bookings with trusted affiliate transportation partners when applicable
- Communicate regarding confirmations, updates, support, and service changes
- Process secure payments and generate invoices
- Improve customer experience, website performance, and advertising campaigns
- Send promotional offers and marketing communications (you may opt out at any time)
- Prevent fraud, unauthorized activity, or misuse of our services
- Comply with legal, tax, and regulatory obligations
4. Advertising & Remarketing
Royal Sky Limo uses advertising platforms including Google Ads, Bing Ads, Facebook/Meta Ads, TikTok Ads, and similar marketing services.
These platforms may use cookies, tracking pixels, or related technologies to display personalized advertisements based on your browsing behavior and interactions with our website.
You may manage or opt out of personalized advertising through:
- Google Ads Settings
- Facebook/Meta Ad Preferences
- TikTok Ad Preferences
- Microsoft/Bing Privacy Settings
5. Sharing & Disclosure of Information
We do not sell or rent your personal information.
However, we may share your information in the following situations:
- With trusted third-party vendors, payment processors, software providers, and marketing platforms that help operate our business
- With affiliate transportation providers or chauffeur partners when fulfilling rides outside our primary operating area, including Los Angeles bookings
- With legal authorities when required by applicable laws, regulations, court orders, or fraud investigations
- In connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets
All third parties are expected to maintain the confidentiality and security of your information.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information, including:
- SSL encryption on our website
- Secure third-party payment processing systems
- Restricted access to customer data
- Internal security and confidentiality practices
While we strive to protect your information, no online platform or transmission method can be guaranteed 100% secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide transportation and customer support services
- Maintain business and financial records
- Meet legal, tax, accounting, and regulatory obligations
- Resolve disputes and enforce agreements
When information is no longer required, it is securely deleted, anonymized, or destroyed.
8. Cookies & Tracking Technologies
Our website uses cookies and similar technologies for:
- Website functionality and user experience
- Analytics and performance tracking
- Advertising and remarketing campaigns
You may disable cookies through your browser settings; however, some website features may not function properly.
9. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your personal data, subject to legal obligations
- Withdraw consent for marketing communications
- Restrict or object to certain processing activities
- Request a copy of the personal data we maintain about you
To exercise any of these rights, please contact us using the information below.
10. Third-Party Websites
Our website may contain links to third-party websites, payment processors, or partner services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing personal information.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Royal Sky Limo
167 Shore Dr, Rocky View County, AB T1Z 0H7, Canada
📧 Email: info@royalskylimo.com
📞 Phone: +1 (587) 899-7614
📞 Phone: +1 (587) 997-2445
Website: Royal Sky Limo
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, technologies, or business practices. Any updates will be posted on this page with a revised effective date.
You may also request:
- A copy of the personal information we hold about you
- Correction or deletion of your personal data
- Removal from marketing communications
Certain information may be retained where required for administrative, legal, security, or regulatory purposes.
